+ 27 21 801 1555
71 Gabriel Road, Plumstead 7801, Cape Town, South Africa
Company, Delivery, Return Policies
What is loose tea leaves?
Making tea with loose tea leaves are traditional method of tea making and appreciation. History of tea drinking using loose tea leaves are over 4000 thousand years and tea bags are only less than 100 years.
What is expiry period of loose tea leaves?
All products are packaged and sealed in air-tight or air-tight and vacuum bags. Please keep tea leaves in air-tight containers (tea canisters) and free from light.
How much does delivery cost?
Economy delivery (by road) is calculated according to the postal code and address, ranging from R75 to R125. For some over size orders, we will communicate with you to confirm prices. Should you wish to collect the order at our Teacafe, please confirm with us to arrange your tea order free of transport charges.
How will you get my order to me?
We partner with some of South Africa’s leading courier companies. They will deliver your order directly to you. Please confirm your physical address for delivery with correct postal code. In the events tea order delivery to rural areas, if you have more information to better assist the courier companies to make speedy delivery.
Can I collect my order to avoid a delivery charge?
Yes! You can collect your order from Nigiro TEACAFE in the Cape Town, Southern Suburbs during our business hours (Monday to Friday 09:00 – 16:00 ; Saturday 09:00 – 14:00 excl. public holidays).
Do you have a shop?
Yes, the tea offering online is only limited, at Nigiro TEACAFE, over 150 Nigiro teas, food and tea pairing experience, tea ceremonies and many many more!
Where do you deliver? Do you deliver internationally?
In addition to delivering anywhere in South Africa, we also offer delivery almost anywhere in the world by courier. For most major centres around the world, you can just check out, and you will be quoted a courier rate for your order, based on the items you chose (their weight & dimensions), and the
destination. The service quoted on is an airfreight service so it should only take a week or two to get to your country. We can’t make any guarantees about the timelines for customs and clearing. If you have trouble checking out, and find that no rates are loading for your address, you can either:
International delivery timelines
Unfortunately we’re not able to guarantee specific timelines for international deliveries as these can vary significantly.